Privacy Policy
The Soup Box Ltd
ACN: 699454503
Last updated: August 2026
Our Commitment To Your Privacy
The Soup Box Ltd is a registered not-for-profit community initiative based in Toowoomba, Queensland, Australia. We are committed to protecting the privacy of everyone who interacts with us — whether you are a community member, volunteer, corporate partner, farmer, or supporter.
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how you can access, correct, or raise concerns about that information.
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
What Personal Information We Collect
We may collect the following types of personal information:
From individuals and volunteers
- Name
- Email address
- Phone number
- General location (suburb or region)
From corporate and organisational enquiries
- Contact name and job title
- Company or organisation name
- Industry
- Business email address and phone number
- Business website
- Number of attendees for events
- How you heard about The Soup Box Ltd
From website visitors
- Browser type and device information
- Pages visited and time spent on site
- IP address (collected automatically via website analytics)
We do not collect sensitive information as defined under the Privacy Act (including health, financial, or government identifier information) unless you choose to provide it in a written communication to us, and only where it is reasonably necessary for our functions.
How We Collect Your Information
We collect personal information in the following ways:
- Directly from you when you complete a form on our website
- When you email or contact us directly
- When you register for a volunteer shift or corporate event
- When you subscribe to our updates or communications
- Automatically through our website via cookies and analytics tools (see Cookies section below)
Why We Collect Your Information
We collect and use your personal information to:
- Respond to your enquiries and registrations
- Coordinate volunteer shifts and corporate events
- Send you updates about TThe Soup Box Ltd where you have consented to receive them
- Fulfil our obligations as a registered not-for-profit, including reporting requirements
- Improve our website and communications
- Support grant applications and impact reporting (using aggregated, non-identifiable data where possible)
We will not use your personal information for any purpose that is unrelated to the above without your consent.
Marketing Communications and the Spam Act
We comply with the Spam Act 2003 (Cth).
We will only send you marketing or promotional communications — including email updates about The Soup Box Ltd seasons, events, and initiatives — if you have explicitly opted in to receive them.
You may unsubscribe from our communications at any time by:
- Clicking the unsubscribe link in any email we send you, or
- Emailing us directly at grow@thesoupbox.org
We will action all unsubscribe requests promptly and within five business days.
How We Store Your Information
Your personal information is stored and managed using SuiteDash, a customer relationship management (CRM) platform. SuiteDash is operated by a company based in the United States of America.
Cross-border disclosure notice (APP 8) By providing your personal information to The Soup Box Ltd, you acknowledge that your information may be stored on servers located outside Australia, including in the United States. We take reasonable steps to ensure that any overseas data processors handle your information in a manner consistent with the Australian Privacy Principles. SuiteDash's privacy policy is available at www.suitedash.com/privacy-policy.
We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.
Cookies and Website Analytics
Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. This information is collected in aggregate and is not used to personally identify individual visitors.
You may disable cookies through your browser settings. Disabling cookies will not affect your ability to use our website but may limit some functionality.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose your information to:
- Our platform service providers (including SuiteDash) solely for the purpose of operating our systems
- Regulatory bodies or government agencies where required by law
- Our foundation and community partners, but only in aggregated or non-identifiable form for the purposes of reporting community impact
We will never disclose your personal information to third parties for their own marketing purposes.
Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us at:
π§ grow@thesoupbox.org
We will respond to all requests within 30 days. In some circumstances we may need to verify your identity before providing access to your information.
Complaints
If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Australian Privacy Principles, we encourage you to contact us in the first instance so we can work to resolve your concern.
π§ grow@thesoupbox.org
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
π www.oaic.gov.au
π 1300 363 992
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The current version will always be published on our website with the date it was last updated.
We encourage you to review this policy periodically.
Contact Us
For any privacy-related enquiries, please contact:
The Soup Box Ltd
π§ grow@thesoupbox.org
π www.thesoupbox.org
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth).
